We want you to feel confident in your Alpha Erec purchase. Here's how our 60-day money-back guarantee and return process work.
1. 60-Day Money-Back Guarantee
If you are not satisfied with your results, you may request a full refund within 60 days of your original purchase date. This applies to your first order — we want you to have a real opportunity to try Alpha Erec as part of your daily routine.
2. How to Request a Refund
- Contact our support team via the Contact page within 60 days of your purchase date.
- Include your order number and the email address used at checkout.
- Our team will confirm your eligibility and provide return instructions, if applicable.
3. Processing Time
Once your refund request is approved, please allow 5-10 business days for the refund to appear on your original payment method, depending on your bank or card issuer.
4. Multi-Bottle Bundles
The guarantee applies to your full order, including multi-bottle bundles. We ask that you give the full supply a fair try before requesting a refund.
5. Shipping Issues
If your order arrives damaged, incorrect, or is lost in transit, contact us as soon as possible so we can arrange a replacement or refund at no additional cost to you.
6. Questions
Our support team is happy to help with any questions about your order or our return policy. Reach out via the Contact page.